FAQ

1. How do I sign up to Take Time Out?
To sign up to Take Time Out simply click here. If you have been invited to join Take Time Out and have an activation code please follow the instructions within the communication you have received to activate your membership.

2. What communication do I get once I have signed up?
Check your inbox for our welcome e-mail. Click the link within your e-mail and you will automatically be logged in to your Take Time Out account so you can start saving today.

3. What’s in it for me?
You can save up to 50% off at thousands of restaurants, hotels, gyms and spas. Plus super savings on music, movies and games. UK and international travel deals and discounts.

4. Where can I see the offers?
Once you have logged in you will be able to browse all our offers. You can search our trending offers, by category or location.

5. How much can I save?
How much you can save depends on how much you use your Take Time Out membership.

6. Are there any restrictions?
Certain conditions may apply to specific offers and will be clearly stated in the terms and conditions of the offer. Offers cannot be used in conjunction with any other offer or discount.

7. Do I need to pre-book?
Some of our partners may require you to pre-book, please ensure you check the offer terms and conditions.

8. Does each partner offer the same deal?
No - all lifestyle categories profiled within the site feature bespoke offers, deals and discounts. We work with our partners to deliver the best value and experience on behalf of our members.

9. Can I print my offer voucher?
If you do not have a smart phone, you can print off your offer voucher where applicable. If proof of the offer is required this will be stated in the offer terms and conditions.

10. What do I show at a venue when I arrive or go to pay?
When you have made a booking or want to use an e-code or voucher at venue, you may be required to show your digital membership card along with a Take Time Out e-code or voucher. This will be displayed within your account once the offer has been redeemed. Please check the offer terms and conditions before you arrive.

11. I can’t seem to redeem my offer?
Sorry to hear you are having a problem redeeming an offer.

E-mail us at enquiries@taketimeout.co.uk and we'll take a look for you.

12. I have purchased my membership but haven’t had any confirmation?
The confirmation email would’ve come from info@taketimeout.co.uk, please check your junk folder for this email.
You will receive a receipt of purchase from our payment processor https://stripe.com/gb plus a welcome e-mail containing a link to sign in using your registered e-mail and password. If you are still having problems please e-mail us at enquiries@taketimeout.co.uk

13. How do I cancel my membership?
Please see membership terms and conditions for further details.

14. Can I use my Take Time Out membership 7 days a week?
Yes, you can use your Take Time Out membership 7 days a week, even multiple times a day if you wish! Once you have purchased a membership, usage is unlimited. Please check that the venue accepts the offer 7 days a week as some offers may have date restrictions.

15. What happens if I lock myself out of my Take Time Out account?
If you lock yourself out of your Take Time Out account you will need to wait 60 seconds before attempting to log back in. If you still cannot access the Take Time Out site, please e-mail us at enquiries@taketimeout.co.uk

16. How do I update my details?

  1. Log into your Account
  2. Select My Account
  3. Select Account details
  4. Update your details
  5. Click update to save your changes

17. Will I find out when new partners join?
The latest partner offers are displayed daily within your dashboard, new partners feature on our landing page and are refreshed regularly. You can also stay in the loop with our Newsletter featuring new brands and special offers. To ensure you will receive our Newsletter, make sure you have toggled the ‘Receive Newsletter’ switch on. You can find this in My Account under Account details.

18. Is there a maximum number of users per membership?
Membership is valid for the named user only and is strictly non-transferable.

19. How do I renew?
Your Take Time Out membership will automatically renew. By purchasing a month to month subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Please let us know if you have changed your contact details.

20. Will my membership fee remain the same each year?
Any changes to the stated price will be communicated within your "My Account" digital dashboard. We reserve the right to amend our terms and conditions without prior notice.

21. Can I give my membership card to my friend?
No, all digital cards are strictly non-transferable.

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