FAQ

1. How do I sign up to Take Time Out?
To register for Take Time Out simply click here. If you have been invited to join Take Time Out and have an activation code please follow the instructions within the communication you have received to activate your membership.

2. What communication will I receive once I have signed up?
Please check your inbox for our welcome e-mail. Click the link within your e-mail and you will automatically be logged in to your Take Time Out account so you can start saving today.

3. What’s in it for me?
You can save up to 50% off at thousands of restaurants, hotels, gyms and spas. Plus super savings on music and movies. UK and international travel deals and discounts.

4. Where can I see the offers?
Once you have logged in you will be able to browse all our offers. You can search our trending offers, by category or location.

5. How much can I save?
How much you can save depends on how much you use your Take Time Out membership.

6. Are there any restrictions?
Certain conditions may apply to specific offers these will be clearly stated in the terms and conditions of the offer. Offers cannot be used in conjunction with any other offer or discount.

7. Do I need to pre-book?
Some of our partners may require you to pre-book, please ensure you check the offer terms and conditions.

8. Does each partner offer the same deal?
No - all lifestyle categories profiled within the site feature bespoke offers, deals and discounts. We work with our partners to deliver the best value and experience on behalf of our members.

9. Can I print my offer voucher?
If you do not have a smart phone, you can print off your offer voucher where applicable. If proof of the offer is required this will be stated in the offer terms and conditions.

10. What do I show at a venue when I arrive or go to pay?
When you have made a booking or wish to use an e-code or voucher at a venue, you may be required to show your digital membership card in addition to your Take Time Out e-code or voucher. All offer codes/vouchers can be located within your account once you have chosen to redeem the offer. Please check the offer terms and conditions before you arrive.

11. I can’t seem to redeem my offer?
Sorry to hear you are having a problem redeeming an offer.

E-mail us at enquiries@taketimeout.co.uk and we'll take a look for you.

12. I have activated my membership but haven’t had any confirmation?
The confirmation email would’ve come from info@taketimeout.co.uk, occasionally emails may end up in your Spam/Junk folder - Please check those before contacting us.

To ensure you receive promotional emails in future please add info@taketimeout.co.uk to your email Address Book and Safe Senders List.

If you are still having problems please e-mail us at enquiries@taketimeout.co.uk

13. How do I cancel my membership?
Members may terminate their membership at any time by emailing cancellations@taketimeout.co.uk.

14. Can I use my Take Time Out membership 7 days a week?
Yes, you can use your Take Time Out membership 7 days a week, even multiple times a day if you wish! Once you have a membership, usage is unlimited. Please check that the venue accepts the offer 7 days a week as some offers may have date restrictions.

15. What happens if I lock myself out of my Take Time Out account?
If you lock yourself out of your Take Time Out account you will need to wait 60 seconds before attempting to log back in. If you still cannot access the Take Time Out site, please e-mail us at enquiries@taketimeout.co.uk

16. How do I update my details?

  1. Log into your Account
  2. Select My Account
  3. Select Account details
  4. Update your details
  5. Click update to save your changes

17. Will I find out when new partners join?
The latest partner offers are displayed daily within your account dashboard, new partner offers feature on our home page and are added regularly. You can also stay in the loop with our Newsletter featuring new brands and special offers. To ensure you will receive our Newsletter, make sure you have toggled the ‘Receive Newsletter’ switch on. You can find this in My Account under Account details.

18. Are there a maximum number of users per membership?
Membership is valid for the named user only and is strictly non-transferable.

19. How do I renew?
Monthly Membership is an ongoing subscription service, your membership will be renewed automatically each month. For Annual Memberships renewal is at the discretion of the membership provider. Please let us know if you have changed your contact details.

20. Can I give my membership card to my friend?
No, all memberships are strictly non-transferable.

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